Privacy Policy
LMG Construction Solutions LLC (DBA "LMG Construction Solutions") ("LMG," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website lmgconstructionsolutions.com, contact us, or use our services.
1) Information We Collect
We collect the following categories of personal information:
A. Information you provide to us
- Contact information: name, phone number, email address, mailing address
- Project information: property address, roofing needs, photos you submit, service requests
- Appointment details: requested dates/times, communications preferences
- Any other information you choose to provide through forms, calls, texts, or emails
B. Information collected automatically
- Device and usage information (e.g., IP address, browser type, pages visited, referral source)
- Cookies and similar tracking technologies (see Section 5 — Cookies & Tracking Information)
C. SMS/Text messaging information
If you opt in to receive SMS/text messages, we collect your mobile phone number and may collect message content and interaction data (e.g., delivery confirmations, timestamps) solely to provide messaging services and support.
2) How We Use Your Information
We use the information we collect, including SMS/text message data, to:
- Respond to inquiries and provide estimates, inspections, and roofing services
- Schedule, confirm, and send appointment reminders and service updates via SMS/MMS and other channels
- Provide customer support and communicate about your project
- Send marketing and promotional SMS/MMS messages if you have explicitly opted in to marketing communications
- Improve our website, services, and customer experience
- Protect against fraud, abuse, or security incidents
- Comply with legal obligations and enforce our policies
3) SMS/Text Messaging Consent (A2P/10DLC)
If you provide your mobile phone number and opt in via our website form, you agree to receive SMS/MMS messages from LMG Construction Solutions LLC. These may include:
- Appointment scheduling, confirmations, and reminders
- Service updates related to your request or project
- Marketing and promotional messages (only if you opted in to marketing)
Message frequency varies. Message and data rates may apply. You can opt out at any time by texting STOP. For help, text HELP or contact us at ricardo@lmgconstructionsolutions.com or +1 (956) 482-1169.
4) How We Share Your Information
We may share information only in the following limited situations:
- Service providers: Vendors who help us operate our business (e.g., CRM, scheduling, communications, analytics, hosting) who are contractually required to safeguard your information and may not use it for their own marketing purposes.
- Legal requirements: If required to comply with applicable law, subpoena, court order, or governmental request.
- Business protection: To protect the rights, safety, and security of our business, customers, and others.
- Business transfers: In connection with a merger, acquisition, financing, or sale of assets, subject to confidentiality obligations.
We do not sell your personal information.
5) Cookies & Tracking Information
We use cookies and similar tracking technologies to operate our website, remember your preferences, and understand how visitors use our site. This may include:
- Session cookies (expire when you close your browser)
- Persistent cookies (remain on your device for a set period)
- Third-party analytics tools (e.g., Google Analytics) that collect usage data
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
6) Data Security Practices
We implement reasonable and appropriate administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure data transmission using industry-standard encryption (SSL/TLS)
- Access controls limiting who can view your personal information
- Regular review of our data collection and storage practices
However, no method of transmission over the internet or electronic storage is 100% secure.
7) Data Retention
We retain personal information as long as necessary to fulfill the purposes described in this policy, including providing services, maintaining business records, resolving disputes, and complying with legal obligations. When information is no longer needed, we securely delete or anonymize it.
8) Your Rights and Choices
- SMS opt-out: Text STOP at any time to unsubscribe from SMS messages. Text HELP for assistance.
- Email marketing: You may unsubscribe from marketing emails by using the unsubscribe link in any email we send.
- Cookies: Adjust your browser settings to limit or disable cookies.
- Access & correction: You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.
9) Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
10) State Privacy Rights (If Applicable)
Depending on where you live, you may have rights regarding your personal information (such as access, correction, deletion, or opting out of certain processing). To submit a request, contact us using the information below. We will respond as required by applicable law.
11) Changes to This Policy
We may update this Privacy Policy from time to time. The "Effective Date" above indicates when it was last revised. Continued use of our services after changes means you accept the updated policy.
12) Contact Us
LMG Construction Solutions LLC (DBA LMG Construction Solutions)
511 Cibola St, Laredo, Texas
Phone: +1 (956) 482-1169
Email: ricardo@lmgconstructionsolutions.com
Website: lmgconstructionsolutions.com